Our Policies

A Pet's True Dream Care Policies

Consultations: A free consultation is conducted for all new Clients prior to the start of service. This consult allows A Pet's True Dream Care to become familiar with you and your pets as well as to set up your customized pet sitting service. It is at this time that A Pet's True Dream Care will complete the Client and Pet Profile Forms containing all the information for the care of your pet(s) and your home. At the end of the consult, you will provide A Pet's True Dream Care with a key to your home and make payment arrangements.
Visiting Hours:A Pet's True Dream Care provides one to three visits per day, each approximately 30 minutes. Visits are scheduled as Morning 7am-10am , Midday 11am-2pm , and Evening 5pm-9pm. Midday dog walking services are provided 11am-2pm and offered only to the 22408 zip code area or other areas specified by A Pet's True Dream Care.
Confirmation of Service: Shortly after the consultation (new Clients) or A Pet's True Dream Care receipt of your reservation (existing Clients), you will receive an email verifying the dates of service and payment amount. Client is expected to reply to the email within 48 hours confirming your acceptance of the service. A Pet's True Dream Care is highly organized using both the Client consultation and your email confirmation to maintain accurate records and diligent care for each Client and their pets. Do not assume that completing the online Reservation Form or sending an email directly to A Pet's True Dream Care is a guarantee of availability or booking of service. After a service request is made, you will always receive an email confirmation.
Pet Sitting Payment: All cash, credit card or money order payments are due prior to or on the first day of each service. All Check payments are due 7 business days prior to the first day of each service.
Dog Walking Payment: All dog walking service payments made by either cash, credit card or money order are due at the start of the service and on a bi-weekly schedule thereafter. All check payments are due 7 business days prior to the above mentioned schedule.
Credit Card and Check Payments: Credit Card and Check payments can be paid online through paypal. We will email you an invoice to make your payment.
Changes or Cancellations: All cancellations or changes to scheduled service, must have a 48 hour notice prior to the day of services. No refunds are given on cancellations or on early returns. However, a credit for the amount will be applied to a future service with A Pet's True Dream Care. For scheduled services that include a major holiday (New Year's Eve/Day, Christmas, Easter, Memorial Day, 4th of July, Spring Break, Labor Day, Thanksgiving), no refunds or credits are given if Client cancels within 48 hours of the service start date.
Late Fees: Checks returned will incur a $35 return fee. A charge of $20 per 30 days will be incurred on accounts not paid by the due date.
House Key: A Pet's True Dream Care will collect a key to Client's home during the initial consultation. It is suggested that Client allow A Pet's True Dream Care to retain the key safely in our possession for future pet sitting needs. However, the key may also be left at your home on the last day of service, mailed to Client ($5 service charge), or returned to Client personally ($10 service charge). If the key is returned to Client, there will be a $10 service charge each time A Pet's True Dream Care makes a trip to Client's home to pick up the key.
Checking on Your Pet: You may contact A Pet's True Dream Care, via phone or email, to check on your pet. For any emergency or urgent needs, please call 540-479-9198 (mobile). I will respond to any calls or emails as soon as I am able.
Destruction by Pets : As a rule, most damage to property, furniture, and carpets is done by pets that get lonely and bored. Most owners don't know in advance what will provoke such actions by their pet(s). A Pet's True Dream Care makes all attempts to limit any destruction by pets of household goods. If, for example, your pet chews on a piece of furniture, we will attempt to remove the attraction. If the problem continues, A Pet's True Dream Care cannot empty your pet's entire area of attractive nuisances! A Pet's True Dream Care cannot, therefore, be responsible or liable for damage done by Client's pet(s) to Client's home. A Pet's True Dream Care will use common sense and attempt to limit/restrict the bad behavior of pets.
Arriving Home: Client is required to contact A Pet's True Dream Care via email or phone as soon as they arrive home so A Pet's True Dream Care knows Client is resuming responsibility for his/her pet(s). Doing so will avoid any additional charges for unnecessary visits to your home. Client also agrees to notify A Pet's True Dream Care of any concerns within 24 hours of returning home.
Damages: A Pet's True Dream Care is not responsible for damages or loss to your home beyond the control of the pet sitter (I.E. leaks, electrical problems, acts of nature, burglary). In such situations, A Pet's True Dream Care will make every attempt to contact Client before taking action to resolve the problem. All repairs and related charges will be the responsibility of Client and will be reimbursed within 15 days to A Pet's True Dream Care upon return to your home.
Client Access Permitted to Others: A Pet's True Dream Care accepts no responsibility for the security of the premises or loss if other individuals have access to Client's home, or if the home is not properly secured. All other individuals granted rights to visit the home by Client will leave a log of their visit(s).
Unsecured Pets: A Pet's True Dream Care will not be held liable for the event of illness, injury, loss, or death of those pets allowed to free-roam outside or have unsupervised access to the outdoors. It is strongly advised that all pets wear an ID tag with Client's contact information and that they remain inside the home for their own safety and welfare.
Pet Proofing: It is Client's sole responsibility to pet proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors, and other devices meant to keep your pet inside of or away from areas of the home/yard. The pet sitter does not assume and has no liability for any injuries the pet may sustain while in its own home/property.
Vaccinations: Client understands and agrees that by leaving their pet(s) in A Pet's True Dream Care care that A Pet's True Dream Care has relied on Client's representations that their pet(s) has/have been vaccinated and is/are in good health. Client agrees to keep their pet(s) current on ALL vet recommended vaccinations as long as Client is receiving services from A Pet's True Dream Care. Client further acknowledges that any history or tendency by their pet(s) towards straying, fighting, biting, destructive behavior, or property damage has been fully disclosed to A Pet's True Dream Care.
Damage by Pet to Others: Client will be responsible for all medical expenses and damages resulting from an injury to A Pet's True Dream Care sitter or other persons, by Client's pet(s). Client agrees to indemnify, hold harmless, and defend A Pet's True Dream Care sitter, in the event of a claim by any person injured by Client's pet(s). In the event that another animal is bit by Client's pet(s) or exposed to any disease or ailment from Client's pet(s), it will be Client's responsibility to pay all medically related costs and damages incurred by the "Victim" pet(s) owners.
Cleaning Up After Pets : A Pet's True Dream Care will always make every effort to clean up after Client's pet(s) as we feel that cleanliness is extremely important to your pet's good health. A Pet's True Dream Care will sweep/vacuum the litter box area and high trafficked areas of the house, wipe your dog's paws on rainy days, and clean up dog "messes" when on walks. A Pet's True Dream Care will also rinse all pet bowls and used utensils daily and keep your pet's eating area clean. Rest assured that any "accidents" that are discovered will be cleaned to the best of our ability on each visit. A Pet's True Dream Care cannot be held responsible for damage to flooring or household items caused by Client's pet(s) urinating, defecating, or regurgitating on such items. Every effort will be made to cleanup accidents using the cleaning supplies Client provides.
Emergency: If Client's pet(s) become ill while under the care of A Pet's True Dream Care , Client authorizes the representative of A Pet's True Dream Care to transport ill pet(s) to their veterinarian (or one who is available) if this is needed in his/her best judgment. Every effort will be made by A Pet's True Dream Care to contact Client prior to obtaining medical care for Client's pet(s). However, if Client is not reachable, Client authorizes said representative of A Pet's True Dream Care to approve any emergency treatment recommended by the veterinarian (unless otherwise stated in the Veterinarian Release Form) and agrees to pay within 15 days of service for any charges incurred. Client agrees to be financially responsible for all fees for tending to emergency/veterinary care and for the time expense of A Pet's True Dream Care at the rate of $25 an hour. Client releases A Pet's True Dream Care from any liabilities related to transportation, treatment, and expense of pet(s). A Pet's True Dream Care highly recommends that clients notify their veterinarian of having a pet sitting service by A Pet's True Dream Care . A Pet's True Dream Care also highly recommends that clients keep their credit card or blank check on file with their vet.
Pet Photos: A Pet's True Dream Care is granted permission by Client to take pictures of Client's pet(s) for sole use by A Pet's True Dream Care.